CRM stands for “customer relationship management” and it’s software that stores customer contact information as well as keeps track of customer activity like website visits, phone calls and more

What does CRM do?

  • Manages customer information.
  • Actively tracking.
  • Intelligently captures customer emails.
  • Simplifies repetitive tasks
  • Concentrate on leads.
  • Delivers instant insights and recommendations.
  • Extends and customises as business grows.
  • What is cloud computing?

  • Cloud-based (or cloud computing) means that the applications are delivered over the Internet and run in any Web browser so that you can access them from any smart device.
  • No Hardware, No Software. Cloud computing applications are less expensive than desktop software because you only pay to use the software instead of having to buy, install, configure, and maintain it.
  • How Salesforce can help Business

    Connect to customers in a whole new way. Build more meaningful and lasting relationships — better understand their needs, identify new opportunities to help, address any problems faster and deploy customer-focused apps. With a single view of every customer interaction can sell, service and market like never before.
  • Get more leads, close more deals, and do more faster.
  • Connect 1-to-1 with customers on social, mobile, and more.
  • Increase customer loyalty, retention, and satisfaction.
  • Monitor and manage business anytime, from anywhere.
  • Anticipate customer wants based on past behavior.